Shipments
Terms of Service
For orders to the Peninsula and Balearic Islands, the order processing time is 2-4 working days. Once sent, the order will take between 24 and 48 hours to reach its destination if you select the express option. The shipping cost is €5.50 and will be made through the company Nacex. The delivery will be made in person. If you select standard shipping, it will take 2 to 5 working days for the package to arrive, with a cost of €4.50.
The established deadlines are considered without prejudice to possible delays caused by force majeure or unforeseen circumstances (storms, snowfall, road closures, strikes, procedures or other actions by the Administration and/or Customs, delays by airlines and/or shipping companies, etc.).
Anna's is not responsible for any delay in transportation caused by:
- Incorrect or incomplete address.
- Do not provide a contact phone number.
Failure to comply with the delivery deadline will not be considered in cases such as: absence of the recipient, change of address, unknown address, lack of name or contact at private addresses, re-shipments or refunds, closure due to holidays, late deliveries on a second attempt or any cause of force majeure or beyond the control of the company.